
For Students
Introduction
On public health grounds, educational institutions in Ireland remain closed as a precautionary measure to prevent the spread of COVID-19. On this basis, DCU English Language School is not in a position to operate classes on our campuses presently and we will remain closed for on-campus activities until further notice. See further updates on this page.
The Government of Ireland has stated that educational institutions may reopen from autumn 2020, on a phased basis. It is our intention to recommence the operation of on-campus classes from autumn 2020 onwards. We will announce further details regarding our reopening plans shortly.
While Dublin City University will be closed to students for the covid-19 closure period, our staff will be available to assist students via email and telephone (contact details located at the bottom of this statement).
We understand that this is a difficult time for students, their parents and our partners. DCU Language Services will make best efforts to minimise inconvenience to students and to provide the best possible support during this period of interruption. The safety and welfare of our students is our utmost priority at all times.
Frequently Asked Questions – For Students
To assist stakeholders, we have developed a Frequently Asked Questions section, which will answer many of the questions that students, partners and Host Families may have at this time.
I am due to attend classes at DCU in the covid-19 closure period. What happens now?
Can I come to the DCU Campus to discuss my questions with DCU staff?
What is the best way to make contact with DCU to discuss my situation?
I would like to receive a refund for the lost tuition time. How do I do this?
How long will it take for the refund to reach my account?
I am staying at a DCU LS Host Family. What is my situation now?
I would like a refund for lost tuition but plan to remain at my Host Family. Is this possible?
I am due to arrive to DCU for a programme in the covid-19 closure period. Can I attend?
My question is not answered here. What should I do?
Contact details for the period of school closure due to coronavirus
Students can contact our school remotely using the following details. We anticipate a high number of initial enquiries so we ask that students who want to contact the school do so by email first if possible.
- General Enquiries: Email: dculs.reception@dcu.ie / Telephone: +353 1 700 5678
- Accommodation / Transfers: Email: acc@dcu.ie / Telephone: +353 1 700 5673
- Cancellation Enquiries: Email: english.courses@dcu.ie / Telephone: +353 1 700 6772
* Our Assistance Telephone remains in operation (+353 85 185 7060) but we ask that students and partners only contact this number in cases of genuine emergency.
Remember: Please quote your DCU LS student ID number and name in all correspondence to us. This will allow
us to assist you as quickly as possible.
Issued: 12 March 2020 at 18.00 hrs
Updated: 6 May 2020 at 16.00 hrs